TY  - BOOK
AU  - Shafer, Scott M.
AU  - I. Meredith, Jack R.
TI  - Operations management A process approach with spreadsheets / Scott M. Shafer
SN  - 0-471-16545-X
AV  - TS155 S447 
U1  - 658.53 S525o 
CY  - Estados Unidos : John Wiley & Sons
KW  - 1. OPERATIONS MANAGEMENT
ER  -